Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

• Contact information: name, phone number, email address, postal address.
• Service information: device/model details, service history, problem descriptions, photos or videos you provide to diagnose issues.
• Technical data: IP address, browser type, device identifiers, and website usage data (cookies and similar technologies).
• Payment information: if you pay online, payment processor details (we do not store full card numbers on our servers).

2. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain our repair services and website.
• Diagnose problems and deliver repair solutions for washing machines.
• Communicate with you about appointments, service status, estimates, and invoices.
• Process payments and prevent fraud.
• Improve our services, website experience, and customer support.
• Comply with legal obligations.

3. Sharing & Disclosure

We do not sell your personal information. We may share information with:

• Service providers and partners who perform functions on our behalf (e.g., payment processors, scheduling platforms, delivery partners).
• Authorized technicians when required to complete service requests.
• Law enforcement or regulators when required by law or to protect our rights.

4. Cookies & Tracking

We use cookies and similar technologies to collect website usage data to improve functionality and performance. You can control or disable cookies via your browser settings, but some website features may not function properly if cookies are disabled.

5. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information. While we strive to protect data, no method of transmission or storage is 100% secure—so we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, update, or delete your personal data. You may also have rights to restrict processing or object to certain uses. To exercise any rights, contact us using the details below.

8. Children

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information about a child, please contact us and we will take steps to delete it.

9. Third-Party Links

Our website or communications may contain links to third-party sites. This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we make changes, we will update the Effective Date above. Continued use of our services after changes indicates acceptance of the updated policy.